Refund policy

Hirmls Return & Refund Policy

You may request a return within 30 days after receiving your order by contacting info@hirmls.com. Include your order number and proof of purchase.

Return eligibility

Items should be unused, in the condition received, with any original tags and packaging. Contact us before sending a return so we can review eligibility and provide instructions and the appropriate return address. Do not send returns to a registered office or an unconfirmed address.

We will explain any applicable return shipping costs and instructions before you send the item. A return label is not automatically guaranteed. Keep your shipping receipt and tracking information.

Damaged, defective or incorrect items

Inspect your order upon delivery. If an item is damaged, defective or incorrect, email us promptly with your order number, a description and clear photographs so we can review and resolve the issue. These rights are not restricted by the change-of-mind conditions above.

Exceptions and exchanges

For hygiene, safety or customization reasons, some opened personal-care items, perishables, custom-made items, hazardous materials and gift cards may not be eligible for a change-of-mind return, where permitted by law. Contact us before purchase if unsure. Any product-specific restriction must be disclosed and cannot remove mandatory consumer rights. Sale pricing alone does not remove your statutory rights.

For an exchange, contact us to arrange a return and a separate replacement order.

Refunds

After receiving and inspecting an authorized return, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time. If more than 15 business days have passed since approval, contact info@hirmls.com.

Statutory rights

Where EU or other applicable consumer law provides a 14-day cancellation right or other mandatory protection, those rights apply, subject to lawful exceptions. Nothing in this policy limits rights that cannot legally be excluded.